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Reconnect an input or change the device

What to do when the camera drops, the thumbnail shows waiting for signal or you need to change the device or file.

Step by step

  1. Click the gear ⚙ on the thumbnail (it lights up when the input has no signal).
  2. Under SOURCE, click ⟳ Reconnect.
  3. If the device changed, choose the new one in the list and click Change device.

No signal

When an input loses its signal, the thumbnail darkens and shows ⟳ with the reason, such as “device disconnected” or “waiting for signal”. NWK tries again by itself, every so often. When the device comes back, the picture comes back.

Change without losing anything

Changing the source keeps the input's name, settings, mixer and overlays.

  • Camera, card or audio device: choose it in the list and click Change device. The current device shows “(current)” and the ones already used show “(in use)”.
  • Video, image or audio: click Change file… and choose a file of the same type.
  • Web page: change the address and click Apply.
  • SRT: change the details and click Reconnect.

If it still does not come back

  • Check the cable and the USB port.
  • Close other programs that may be using the same device.
  • On Mac, check that NWK has camera and microphone permission in Privacy & Security.

See also

Still have questions? Write to suporte@nwk.com.br.