Privacy Policy
Last updated: November 7, 2026
This policy explains what personal data NWK processes, why, who it shares that data with and what your rights are. Your videos, recordings, audio and stream keys do not come to NWK: they stay on your computer and go directly to the destinations you choose.
1. Who the controller is
SETOR 360 TECNOLOGIA E EVENTOS LTDA, Brazilian tax ID (CNPJ) 68.185.118/0001-75, Alameda Rio Negro, 503, Sala 2020, Alphaville, Barueri, SP, CEP 06454-000, Brazil (NWK brand). It is the company you contract with and the one that controls the data in this policy. Privacy contact: suporte@nwk.com.br.
2. Data, purposes and legal bases
| Data | What for | Legal basis |
|---|---|---|
| Account: email, password (in hashed form only), open sessions with device type, IP and dates | Signing in to the account, linking your licenses, showing and disconnecting devices | Performance of the contract; security |
| License: key, irreversible codes (hashes) derived from computer identifiers (see section 3), computer name, version, IP and the dates of activation and of each confirmation | Activating and confirming the license each time the Software opens, limiting computers, allowing one trial per computer, preventing fraud | Performance of the contract; legitimate interest |
| Free trial sign-up: name, email and mobile number, and the confirmation code sent by email, valid for 15 minutes | Confirming the email, enabling the trial, allowing one trial per computer, per email and per mobile number, preventing fraud | Performance of the contract; legitimate interest |
| Purchases: email, plan, amount, currency, status and transaction codes, received from Paddle. Never the card number | Delivering the license, providing support, meeting obligations | Performance of the contract; legal obligation |
| Access to the website and services: IP, date and time, page requested and browser | Security, operation and the retention required by Brazil's internet law (Marco Civil da Internet) | Legal obligation; legitimate interest |
| Updates: IP and version when checking the version list | Offering new versions | Performance of the contract |
| Operator over the internet: identifier of your Live Studio, IP of whoever connects and audio control data in transit, without storing the content. Only if you turn it on | Connecting the Operator to Live Studio | Performance of the contract |
| Diagnostic report: version, computer model, system, disk, monitors, license status, settings without secrets, Software and crash logs, your message and your IP. The logs may contain file and input names, network addresses and your username on the computer. Only if you press send | Solving the problem you reported | Consent; performance of the contract |
| Support: what you send us by email | Replying to you | Performance of the contract; legitimate interest |
| Service emails: address and delivery status | Sending the key, password setup, the free trial code and license notices | Performance of the contract |
We do not use your data for advertising, we do not build profiles and we do not make automated decisions with legal effect, other than refusing an invalid license or a repeated trial. You can contest that refusal through support. We do not sell personal data.
3. Computer identification for license control
To prevent unauthorized copying and repeated use of the free trial, the Software reads hardware and system identifiers from the computer:
- the hardware identifier (UUID);
- the serial numbers of the motherboard, the processor and the disk;
- the network addresses (MAC);
- the computer name;
- on Windows, the Windows product identifier and the installation identifier.
These identifiers are turned into irreversible codes (hashes) on the computer itself before they leave it. NWK does not receive or keep the original values. The Software does not read the Windows product key. Separately from these codes, the computer name is also sent as text, so that it appears in the list of computers in your account.
We also keep the name, email and mobile number given when signing up for the free trial.
Purpose: license control and fraud prevention, such as preventing a license from being copied to other computers or the free trial from being used again on the same computer, with the same email or with the same mobile number.
Legal basis: performance of the contract and legitimate interest (LGPD, art. 7, V and IX; GDPR, art. 6(1)(b) and (f)).
How long: while the license exists and for up to 5 years after it or the trial ends, to prevent a new trial on the same computer. After that, the data is deleted or anonymized.
4. Your guests and your team
When you use CALL, the tablet mixer or the Operator, the image, voice and data of guests and operators are processed on your computer, under your responsibility, and do not come to NWK. To connect the devices, the connection uses STUN services from Cloudflare and Google, and the IP address is visible to both ends. You must inform your guests and have authorization to stream or record their participation.
5. Who we share with
| Who | What for | Data |
|---|---|---|
| Paddle (Merchant of Record) | Selling, charging, issuing receipts, handling taxes, refunds and fraud. It is the controller of the payment data | Purchase and payment data, which you give directly to Paddle |
| Hostinger | License server, website and Operator over the internet | All data stored by NWK |
| Brevo | Sending service emails | Email and message content |
| Cloudflare | DNS, email receiving, the mixer tunnel and CALL over the internet, if you use them | IP, received emails and data in transit |
| ngrok | Fixed address for the mixer over the internet, only if you set it up with your own account | IP and data in transit |
| STUN server to connect CALL | IP |
We may also share data with professional advisers, such as lawyers and accountants, in the event of a reorganization or sale of the business, and with authorities, when the law or a court order requires it.
6. International transfer
NWK's server is currently in Brazil, but some suppliers process data in other countries, such as the United States, the United Kingdom and countries of the European Union. In those cases, we use the mechanisms provided for in the applicable law, such as standard contractual clauses, when required.
7. How long we keep data
| Data | Period |
|---|---|
| Account and licenses | While they exist, and up to 5 years after the end of the contract, for defense in legal proceedings and legal obligations |
| Computer identification (hash codes) and free trial sign-up | While the license exists and for up to 5 years after it or the trial ends, to prevent a new trial on the same computer |
| Purchase records | At least 5 years, or the applicable tax period |
| Access logs for the website and services | 6 months, as required by the Marco Civil da Internet, or longer if an authority requests it |
| Account sessions | Up to 30 days, or until you sign out or disconnect |
| Diagnostic reports | 90 days |
| Support emails | Up to 5 years after the last contact |
8. Your rights
Under Brazil's data protection law (LGPD), you may request confirmation of processing, access, correction, anonymization, blocking or deletion of unnecessary data, portability, information about sharing, review of automated decisions and deletion of data processed with consent, and you may also withdraw consent and object to irregular processing. If you live in the European Economic Area, the United Kingdom or another place with a similar law, you have the equivalent rights under that law, including restricting processing and objecting to legitimate interest.
Make your request at suporte@nwk.com.br. We reply within 15 days and, where the law sets a different period, within that period. We may ask for confirmation of identity and retain what the law requires. You may also complain to the ANPD, Brazil's data protection authority, or to the data protection authority of your country.
9. Security
We use encrypted connections, hashed passwords, signed license certificates, restricted access to the server and limits against repeated attempts. Stream keys stay on your own computer. No system is completely secure. If there is an incident with relevant risk, we will notify you and the authorities as required by law.
10. Cookies
We use a single cookie, needed to keep your account session, and none for advertising or tracking. Paddle uses its own cookies during payment. See the Cookie Policy.
11. Children and adolescents
The Software is aimed at professionals and is not intended for anyone under 18. If you learn of an account belonging to a minor, notify support so that we can remove it.
12. Changes
We will publish changes here, with the new date, and will notify you by email or on the website when they are important.