ENPTES Free trial

The stream destination doesn't connect

Use Check before going live, check the key and the server address, and see whether your upload speed can handle it.

Step by step

  1. Click the ⚙ next to LIVE.
  2. Click “✓ Check before going live” and read the lines in the “Destinations” group.
  3. Fix the destination in “Edit”: key, server address or network.
  4. Click “Check again”.

Check before going live

The check looks at inputs, microphones, disk, internet and destinations. It only checks and warns: nothing goes on air by itself. The server test doesn't start the stream. The key is only checked when the video starts going out.

What each warning means

WarningWhat to do
no stream keyIn Edit, paste the key in the Key field.
server address not foundCheck the server address. It starts with rtmp://, rtmps:// or srt://.
the server did not respond in timeCheck the internet and the address.
it responded, but it doesn't look like an RTMP serverThe address is wrong. Copy it again from the platform.
key locked by the system's secure vaultIn Destinations, type the key again and save.
no destination turned onTurn on the destination in the list. With no destination on, only recording works.

Where to find the key

  • YouTube: YouTube Studio › Go live › Stream key.
  • Facebook: Live video › Streaming software › Key.
  • Instagram (on the computer): Create › Live; copy the URL and the key.

If you paste the key in the server field, NWK warns you that it isn't a server address.

Your upload speed

The destination list shows how much upload the streams that are on add up to. Your upload speed needs about 50 % of headroom over that number. If it isn't enough, turn off a destination or lower the quality in Edit.

Which network the destination uses

In Edit, the Network field can be set to Automatic (NWK spreads the streams across the networks) or to a chosen network. In the window, the INTERNET NETWORKS section shows the computer's networks and whether each one is responding.

See also

Still have questions? Write to suporte@nwk.com.br.