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Send a report to support

In Settings › About, create a report with logs and settings and send it to NWK. You get a reference number for support.

Step by step

  1. Open “⚙ Settings” and the “About” tab.
  2. Under “SUPPORT”, write what happened (optional, but it helps).
  3. Click “Send to NWK”.
  4. Give the reference that appears to NWK support.

What is included and what isn't

Included: version, computer, logs, crashes and settings, with no passwords, keys or PIN.

Not included: videos, recordings or stream keys.

Nothing leaves the computer until you click send.

No internet, or to send it by email

Click Just save to Desktop: the report is saved on the computer's Desktop. Use Show file to find the file. If sending fails, NWK also saves the report on the Desktop so you can send it by email.

Contact support

Write to suporte@nwk.com.br and include the reference.

See also

Still have questions? Write to suporte@nwk.com.br.