# Help center How to use every part of NWK, from your first event to the last detail. > NWK Live Production · https://nwkglobal.com/help/ · Setor 360 Tecnologia e Eventos Ltda (CNPJ 68.185.118/0001-75) ## Getting started Install, open and do your first stream. - [System requirements](https://nwkglobal.com/help/system-requirements/index.md): Which computers NWK runs on and what else you need to stream and record. - [Install NWK on Mac](https://nwkglobal.com/help/install-on-mac/index.md): How to download, install and open NWK on a Mac with Apple Silicon for the first time. - [Install NWK on Windows](https://nwkglobal.com/help/install-on-windows/index.md): How to download, install and open NWK on Windows 10 or 11 for the first time. - [Use the program's Getting started guide](https://nwkglobal.com/help/getting-started-guide/index.md): The list that opens by itself the first few times and takes you to the right screens to prepare your first stream. - [Get to know the main screen](https://nwkglobal.com/help/main-screen-overview/index.md): Where to find Preview, Program, transitions, inputs, the mixer and the record and stream buttons. - [Preview and Program: prepare and put on air](https://nwkglobal.com/help/preview-and-program/index.md): How to choose the next shot in Preview and send it to Program with Cut or Quick Play. - [Do your first stream from start to finish](https://nwkglobal.com/help/your-first-stream/index.md): From the program format to the LIVE button: the complete path to your first live stream on YouTube, Facebook or another destination. - [Make your first recording](https://nwkglobal.com/help/your-first-recording/index.md): How to record Program to a file, choose the folder and format, and find the video afterward. - [Change the program language](https://nwkglobal.com/help/change-the-language/index.md): NWK speaks Portuguese, English and Spanish. Switch with one click on the flag, even on air. - [Arrange the screen: ready-made layouts and your layout](https://nwkglobal.com/help/arrange-the-screen/index.md): Use the ready-made layouts in the Layout button, save the way you work and go back to the default whenever you want. ## Inputs Cameras, capture cards, videos, images, NDI®, SRT and more. - [Add an input: the available types](https://nwkglobal.com/help/add-an-input/index.md): The ＋ Add input button and what each menu item brings into the program: cameras, files, titles, network and more. - [Add a camera or capture card](https://nwkglobal.com/help/add-a-camera-or-capture-card/index.md): How to bring a USB camera, webcam or capture card into the program, with the right format and audio. - [Add a video](https://nwkglobal.com/help/add-a-video/index.md): How to bring video files into the program, play them, loop them and mark the part that goes on air. - [Add an image](https://nwkglobal.com/help/add-an-image/index.md): How to add a photo, logo or artwork as an input, to use on its own, as an overlay or inside a template. - [Add a microphone or audio interface](https://nwkglobal.com/help/add-a-microphone-or-audio-interface/index.md): How to bring a microphone or the channels of an audio interface into the mixer, in stereo, in mono or channel by channel. - [Add music or a bumper (audio file)](https://nwkglobal.com/help/add-an-audio-file/index.md): How to add a song, bumper or sound effect as an input and control when it plays on air. - [Add an NDI® source](https://nwkglobal.com/help/add-an-ndi-source/index.md): How to receive the picture and sound of a camera or another computer over the local network, with NDI®. - [Receive video over SRT](https://nwkglobal.com/help/receive-video-over-srt/index.md): How to receive the signal from a reporter, another studio or a phone over the network or the internet, with SRT. - [Add color bars, a test signal or a solid color](https://nwkglobal.com/help/add-color-bars-test-signal-or-solid-color/index.md): Generators to line up monitors and sound, test the output or have a single-color background. - [Add a web page (YouTube chat, website)](https://nwkglobal.com/help/add-a-web-page/index.md): How to turn a web page, such as the chat of your YouTube live stream, into an input. - [Open an input's settings](https://nwkglobal.com/help/input-settings/index.md): The gear on the thumbnail gathers each input's name, source, reconnection and picture settings. - [Adjust an input's color, position, zoom and crop](https://nwkglobal.com/help/input-color-position-zoom-and-crop/index.md): Brightness, contrast and saturation; zoom in and move the picture; crop the edges. Also works to build a picture-in-picture window. - [Remove a green or blue background (chroma key)](https://nwkglobal.com/help/chroma-key/index.md): How to erase a camera's colored background and show another picture behind it. - [Correct color with color wheels and a LUT](https://nwkglobal.com/help/color-wheels-and-lut/index.md): Fine-tune a camera's shadows, midtones and highlights, or apply a LUT to it alone. - [Reconnect an input or change the device](https://nwkglobal.com/help/reconnect-or-change-device/index.md): What to do when the camera drops, the thumbnail shows waiting for signal or you need to change the device or file. - [Rename, delete and reorder inputs](https://nwkglobal.com/help/rename-delete-and-reorder-inputs/index.md): How to give each input a clear name, remove an input from the project and arrange the order of the thumbnails. - [Organize inputs in tabs](https://nwkglobal.com/help/input-tabs/index.md): Colored tabs separate cameras, videos, graphics and audio. Create them, rename them and choose what goes in each one. - [View inputs as a grid or a list](https://nwkglobal.com/help/view-inputs-as-grid-or-list/index.md): Large thumbnails or a list with the controls beside them, thumbnail size, and the inputs panel on another monitor. - [Warning that the frame rate differs from the project](https://nwkglobal.com/help/input-frame-rate-warning/index.md): The fps badge on the thumbnail blinks when the input does not match the project or arrives with fewer frames. See what to do. - [Control an input's audio from the thumbnail](https://nwkglobal.com/help/input-audio-from-the-thumbnail/index.md): Enable or disable an input's sound and open its audio channel without going to the mixer. ## Transitions and overlays Cut, Quick Play, stinger, FTB and the four overlays. - [Take Preview to air with Cut or Quick Play](https://nwkglobal.com/help/cut-and-quick-play/index.md): How to pick the next shot in Preview and send it to Program with a hard cut (Cut) or with the selected transition (Quick Play). - [Choose the transition type and duration](https://nwkglobal.com/help/choose-transition-and-duration/index.md): Choose between Cut, Fade, Merge, Wipe, Slide, Fly, Zoom and Cube and set how many milliseconds the transition lasts. - [Use a stinger (transition animation)](https://nwkglobal.com/help/use-a-stinger/index.md): Set up Stingers 1 and 2: choose a ready-made template or your own video, adjust the cut point and use it with Quick Play. - [Fade the screen out with FTB (fade to black)](https://nwkglobal.com/help/fade-to-black/index.md): The FTB button fades the whole Program to black, overlays included. A second click brings the picture back. - [Put titles and images on top with overlays F1 to F4](https://nwkglobal.com/help/use-overlays/index.md): The four overlays put an input on top of Program, such as a title, a logo or the scoreboard, without touching the main picture. - [Run the transition by hand with the T-bar](https://nwkglobal.com/help/use-the-t-bar/index.md): The T-bar lets you drag the transition at your own pace, from the shot on air to Preview. - [Use the keyboard in Preview and Program](https://nwkglobal.com/help/keyboard-preview-and-program/index.md): Space, J/K/L, I/O and the arrows control the video on the screen that has the keyboard. The Tab key switches between Preview and Program. - [Play, loop and mark in and out points of a video](https://nwkglobal.com/help/control-video-on-air/index.md): The control bar below Preview and Program plays the video, loops it, marks IN and OUT and shows the elapsed or remaining time. - [Hear Preview or Program in your headphones](https://nwkglobal.com/help/hear-preview-or-program-in-headphones/index.md): Choose what plays in your headphones: Preview, PGM or both, one in each ear. What you hear in the headphones does not go on air. ## Templates and titles Ready-made layouts, lower thirds, scoreboard and the template editor. - [Start with a ready-made template](https://nwkglobal.com/help/start-with-a-ready-made-template/index.md): Pick a layout built for news, YouTube, podcasts, interviews, church, sports, education or corporate, and put your cameras in the slots. - [Edit a template: slots, media, crop and background](https://nwkglobal.com/help/edit-a-template/index.md): In the template editor you choose what appears in each slot, position and crop the media, set the background and how videos go on air. - [Change a template's colors, background, text and style](https://nwkglobal.com/help/template-colors-text-and-style/index.md): In ready-made templates, the Colors, Backdrop, Texts and Style tabs change the look without touching the cameras. - [Build a template from scratch with grid and snapping](https://nwkglobal.com/help/build-a-template-from-scratch/index.md): Create an empty template, add cameras, images and web pages, line everything up with the grid and snapping, and save it as a preset. - [Create a title or lower third (name and role, ticker, clock)](https://nwkglobal.com/help/titles-and-lower-thirds/index.md): Add a lower third with name and role, scrolling text, a LIVE badge, a clock or a center title, and put it on air with an overlay. - [Pull live data into a title](https://nwkglobal.com/help/titles-with-live-data/index.md): Link a title to a Google Sheet or to a JSON, XML or CSV file and the text updates by itself, row by row. - [Run a sports scoreboard](https://nwkglobal.com/help/sports-scoreboard/index.md): Soccer, futsal, volleyball or basketball scoreboard with clock, period, fouls, sets, possession and F5 to F10 shortcuts. - [Put inputs on air in sequence with the Playlist](https://nwkglobal.com/help/use-the-playlist/index.md): The Playlist puts inputs on air one after another with the current transition: videos until the end, other inputs for as long as you choose. - [Use the Scheduling Player](https://nwkglobal.com/help/schedule-player/index.md): The Scheduling Player plays a schedule of videos, images and live inputs, with fixed times, filler and stingers, like a TV station. - [Plan schedules by day in the Scheduling Player](https://nwkglobal.com/help/schedule-player-daily-grids/index.md): Build undated schedules, place them on days and times in the agenda, open schedules automatically every week and see the report of what aired. - [View format guides, safe areas and scopes](https://nwkglobal.com/help/guides-safe-areas-and-scopes/index.md): See over the picture how it looks in vertical, square or cinema, show the safe areas, and check exposure and color with the scopes. - [Give everything on air a look with the Master LUT](https://nwkglobal.com/help/master-lut/index.md): The Master LUT applies a color look to everything that goes on air: stream, recording and outputs. ## Bible and lyrics Bible verses and song lyrics on screen. - [Add the Bible and choose the version](https://nwkglobal.com/help/add-the-bible/index.md): Put verses on screen with the Bible input. The program includes free-to-use versions in five languages and accepts a Bible your church has the right to use. - [Find a book, chapter, verse or word](https://nwkglobal.com/help/find-verses/index.md): Find a verse by typing the book, chapter and number, by clicking in the list or by searching for a word. It goes into the service schedule. - [Organize verse schedules and song lists](https://nwkglobal.com/help/verse-grids-and-song-lists/index.md): Before the service, prepare a schedule with the verses or songs, mark the dates and save a copy to a file. - [Show, remove and advance verses and slides](https://nwkglobal.com/help/show-verses-on-screen/index.md): Use SHOW, REMOVE, REFERENCE ONLY and NEXT to run the Bible and lyrics during the service, with the mouse or the keyboard. - [Set how long the text stays on screen and advance automatically](https://nwkglobal.com/help/time-on-screen-and-auto-advance/index.md): Choose whether the verse or slide goes off by itself after a few seconds, whether only the reference stays and whether the lyrics advance by themselves. - [Change the appearance of the Bible and lyrics](https://nwkglobal.com/help/bible-and-lyrics-appearance/index.md): On the Appearance tab you choose a ready-made style and adjust the text, position, background and the reference or song name. - [Add and import song lyrics](https://nwkglobal.com/help/add-song-lyrics/index.md): Type, paste or import lyrics in TXT, LRC, ChordPro, OpenLyrics or OpenSong. Each block becomes a slide. - [Run the lyrics during worship](https://nwkglobal.com/help/run-lyrics-during-worship/index.md): Choose the song, follow the slides and move from one to the next with the mouse, the keyboard or auto-advance. ## Audio Mixer, channels, effects, outputs, headphones and multitrack recording. - [Choose between the Native and the Advanced mixer](https://nwkglobal.com/help/native-or-advanced-mixer/index.md): NWK has two audio mixers: Native, which is simple, and Advanced, with the full console. See the difference and how to switch. - [Get to know the audio mixer: tabs and strips](https://nwkglobal.com/help/audio-mixer-overview/index.md): What each mixer tab is for (All, Mixing, Media, Devices, Effects, Master) and what each strip has. - [Turn a channel on or mute it (ON and MUTE)](https://nwkglobal.com/help/turn-on-and-mute-a-channel/index.md): How to cut and restore a channel's sound in the mixer, and what “Muted until it goes to PGM” means. - [Enable or disable an input's audio](https://nwkglobal.com/help/enable-or-disable-input-audio/index.md): The speaker on the input thumbnail turns its sound on or off everywhere. See when to use it and how to adjust the audio without opening the mixer. - [Make audio follow video (AFV)](https://nwkglobal.com/help/audio-follows-video-afv/index.md): With AFV on, the input sound turns on when it goes on air and is muted when it leaves. See how to turn it on and how it works with videos. - [Choose what plays in the headphones](https://nwkglobal.com/help/choose-what-plays-in-headphones/index.md): Hear Preview, PGM or both in the headphones, choose the mix that goes to them and set the volume without changing what goes on air. - [Hear a channel alone in the headphones with PFL](https://nwkglobal.com/help/use-pfl/index.md): PFL lets you hear a channel in the headphones to check the sound, without changing anything that goes on air. - [Build the mixer from the audio interface](https://nwkglobal.com/help/build-the-mixer-from-the-audio-interface/index.md): Create a mixer channel for each input of your audio interface in one go, like on a sound desk. - [Create, rename or delete a console channel](https://nwkglobal.com/help/create-a-mixer-channel/index.md): Create a mixer channel for an audio interface input, give it a name and change the input the sound comes from. - [Adjust a channel's gain, pan and delay](https://nwkglobal.com/help/adjust-gain-pan-and-delay/index.md): Use gain to set the input level, pan to send the sound left or right, and delay to line the sound up with the picture. - [Equalize a channel: low cut, 4-band EQ and graphic EQ](https://nwkglobal.com/help/equalize-a-channel/index.md): Remove rumble and wind with the low cut, and shape the tone of a voice or instrument with the 4-band EQ or the 31-band graphic EQ. - [Control dynamics: gate, compressor and limiter](https://nwkglobal.com/help/control-dynamics/index.md): Cut the noise between phrases with the gate, make the voice more even with the compressor and protect against peaks with the limiter. - [Use automatic level (AGC) and noise reduction](https://nwkglobal.com/help/automatic-level-and-noise-reduction/index.md): AGC adjusts the volume by itself to reach a target. Noise reduction removes hiss, fans and air conditioning from the voice. - [Cancel speaker echo in the microphone](https://nwkglobal.com/help/cancel-speaker-echo/index.md): When the studio microphone picks up the sound from a speaker, echo cancellation removes that sound again, with no headphones needed. - [Add reverb and delay with effect sends](https://nwkglobal.com/help/add-reverb-and-delay/index.md): Create a Reverb or Delay return and choose how much of each channel goes to it. - [Use Audio Unit plugins on Mac](https://nwkglobal.com/help/use-audio-unit-plugins-on-mac/index.md): Put the Audio Unit plugins installed on your Mac on mixer channels and subgroups. If a plugin crashes, the channel sound keeps going. - [Group channels into subgroups](https://nwkglobal.com/help/group-channels-into-subgroups/index.md): Put several channels in a subgroup to control them all with a single fader, like the band's or the guests' microphones. - [Use outputs A–E and echo-free return (Master minus…)](https://nwkglobal.com/help/use-outputs-a-e-and-mix-minus/index.md): Build mixes that differ from the Master for the stage, a guest's headphones or Zoom, and remove from each one what should not come back. - [Choose the audio interfaces and outputs](https://nwkglobal.com/help/choose-audio-output-devices/index.md): Set which interface or speaker plays the Master, the headphones and outputs A–E, and on which interface channels. - [Measure program loudness in LUFS](https://nwkglobal.com/help/measure-loudness-in-lufs/index.md): Check that the volume of what goes on air meets the TV or streaming platform standard, with the Master's loudness meter. - [Record each channel to a separate file (multitrack)](https://nwkglobal.com/help/record-each-channel-multitrack/index.md): Multitrack recording saves each mixer channel to its own WAV file, all aligned, to mix later in an audio editing program. - [Send audio to Zoom, Microsoft Teams or Google Meet (virtual microphone)](https://nwkglobal.com/help/send-audio-to-zoom-teams-and-meet/index.md): On Mac, the NWK virtual microphone takes the mixer sound into a call on Zoom, Microsoft Teams or Google Meet. - [Organize the console: minimize strips, rows and layouts](https://nwkglobal.com/help/organize-mixer-strips/index.md): Minimize strips, split the console into rows and change the strip width to see many channels at once. ## Streaming and internet Destinations, networks, vertical and the pre-flight check. - [Set up live streaming](https://nwkglobal.com/help/set-up-streaming/index.md): Where to find the destinations, the internet networks and the button that starts the stream. - [Add a destination (YouTube, Facebook, Instagram, Twitch…)](https://nwkglobal.com/help/add-a-destination/index.md): How to add a platform with its server and stream key. - [Edit, turn on, turn off or delete a destination](https://nwkglobal.com/help/edit-a-destination/index.md): How to change the key, change the server or take a destination off air without stopping the others. - [Stream over SRT](https://nwkglobal.com/help/stream-over-srt/index.md): How to send the Program to an SRT server or have the computer wait for the receiver to connect. - [Choose the quality of each destination](https://nwkglobal.com/help/quality-per-destination/index.md): Each destination has its own resolution, frames per second and upload bitrate. - [Stream to several destinations at the same time](https://nwkglobal.com/help/multiple-destinations/index.md): You can have up to 8 streams on at once, each with its own key and quality. - [Stream vertical (9:16) alongside horizontal](https://nwkglobal.com/help/vertical-streaming/index.md): On Mac, each destination can also send an upright version of the Program, for TikTok, Reels and Shorts. - [Use more than one internet connection for the stream](https://nwkglobal.com/help/multiple-internet-connections/index.md): Turn on up to 4 networks (wired, Wi-Fi, cellular) and let NWK switch networks on its own if one goes down. - [Check everything before going live](https://nwkglobal.com/help/pre-flight-check/index.md): A list that checks inputs, microphones, disk, internet and destinations and shows what needs attention. - [Start and end the stream](https://nwkglobal.com/help/start-and-stop-streaming/index.md): The LIVE button starts the stream. To end it, NWK asks for confirmation, so nobody takes the live stream down by accident. - [Automatically resume the stream and recording after a crash](https://nwkglobal.com/help/auto-resume-after-a-drop/index.md): If NWK crashes in the middle of the event, it can come back with the stream and the recording that were active. - [Send the Program over the network with NDI®](https://nwkglobal.com/help/ndi-program-output/index.md): Send the Program and the Master audio to other computers, NDI® monitors or other software on the same network. - [Show the Program on a big screen or another monitor](https://nwkglobal.com/help/external-full-screen-output/index.md): Open the Program, the Multiview, the Preview or the audio mixer full screen on a monitor connected to the computer. ## Recording Program, ISO per camera and formats. - [Record the Program](https://nwkglobal.com/help/record-the-program/index.md): One click on the RECORD button records everything that goes out on Program, with the Master audio. - [Choose the recording folder, codec, format and quality](https://nwkglobal.com/help/recording-settings/index.md): Set where and how the Program is recorded: H.264 or HEVC, MP4 or MOV, resolution, frames and bitrate. - [Also record the vertical version (9:16)](https://nwkglobal.com/help/record-a-vertical-version/index.md): On Mac, NWK can record a second, upright file at the same time, with the vertical crop of the Program. - [Record each camera to a separate file (MultiCorder)](https://nwkglobal.com/help/record-each-camera/index.md): Record the clean image of each camera, without overlays, to edit later with every angle. - [Record each audio channel separately (multitrack)](https://nwkglobal.com/help/multitrack-recording-overview/index.md): The Multitrack button records each mixer channel to its own WAV file, to mix later. - [What happens to the recording if the computer shuts down](https://nwkglobal.com/help/recording-if-the-computer-shuts-down/index.md): Recording is done in 1-second blocks: if everything shuts down midway, the file up to that point still plays. - [Open the recordings folder](https://nwkglobal.com/help/open-the-recordings-folder/index.md): Quickly find your recorded files, straight from NWK. ## Operators and guests Bible, lyrics and audio from the browser; guests by link. - [Let other people run the audio, the Bible and the lyrics from the browser](https://nwkglobal.com/help/operators-in-the-browser/index.md): On another computer, tablet or phone, an operator opens an address in the browser, types the PIN and works alongside you. - [Run the audio from another computer or tablet](https://nwkglobal.com/help/audio-operator/index.md): Audio Operator opens the full mixer in the browser, so another person can take care of the sound. - [Put verses on screen from another computer or phone](https://nwkglobal.com/help/bible-operator/index.md): The Bible operator finds the verse in the browser and puts it on air, without touching the NWK computer. - [Run song lyrics from another computer or phone](https://nwkglobal.com/help/lyrics-operator/index.md): The lyrics operator chooses the song and moves through the sections in the browser. - [See and change each operator's PIN](https://nwkglobal.com/help/operator-pins/index.md): Each operator has their own 6-digit PIN. Changing one PIN does not disconnect the others. - [Operators over the internet: from home or another city](https://nwkglobal.com/help/operators-over-the-internet/index.md): Turn on internet access so the operator can work from afar. Choose an address that changes on every restart or a fixed one. - [Put a remote guest on air with CALL](https://nwkglobal.com/help/remote-guest-with-call/index.md): Send a link: the guest opens it on a phone or computer, with nothing to install, and joins as an NWK input. - [Use NWK as a camera and microphone in Zoom, Microsoft Teams or Google Meet](https://nwkglobal.com/help/use-nwk-in-zoom-teams-meet/index.md): Send the Program to a meeting: the sound through the virtual microphone and the picture through NDI®. ## Shortcuts and automation Keyboard, triggers, Stream Deck and Bitfocus Companion. - [Use and change the default keyboard shortcuts](https://nwkglobal.com/help/default-shortcuts/index.md): Which keys come ready in NWK, which ones are fixed, and how to change a default shortcut without losing the original. - [Create your own keyboard shortcuts](https://nwkglobal.com/help/create-your-own-shortcuts/index.md): Pick a key and say what it does: function, input and, if the function asks for it, the transition and the time. - [Do something automatically when an input goes on air (triggers)](https://nwkglobal.com/help/triggers/index.md): With triggers, NWK runs a function by itself when something happens on an input or in the program, with an optional wait. - [Connect the Stream Deck directly over USB](https://nwkglobal.com/help/stream-deck-usb/index.md): Plug in the Stream Deck and each input becomes a button with its name and tally, with nothing to install or set up. - [Choose what each Stream Deck or MIDI button does](https://nwkglobal.com/help/assign-stream-deck-and-midi-buttons/index.md): In Sync with interface, click a button in the drawing or on the device and pick a fixed input, a function or a control. - [Control NWK from Bitfocus Companion and other panels](https://nwkglobal.com/help/bitfocus-companion/index.md): Turn on the panel connection, point Companion to address 127.0.0.1 on port 8099 and, if needed, allow other computers. - [Which functions shortcuts and triggers can run](https://nwkglobal.com/help/function-list/index.md): Overview of the function groups you choose from in shortcuts, triggers, Stream Deck and panels. ## Projects and settings Save, open and import projects, and general settings. - [Save and open a project](https://nwkglobal.com/help/save-and-open-a-project/index.md): Keep inputs, titles, audio and triggers in a project file and open it again whenever you want, including from the recent list. - [Use presets as a starting point](https://nwkglobal.com/help/presets/index.md): Keep a ready-made setup, such as Church service or Podcast, and apply it when you start a similar event. - [NWK reopens the way you left it](https://nwkglobal.com/help/session-reopens-as-you-left-it/index.md): When you open the program, the last session comes back the same: inputs, titles and settings. If it closes unexpectedly, the session is restored. - [Import projects from other programs](https://nwkglobal.com/help/import-projects/index.md): NWK opens projects from other live production programs and brings cameras, audio, images, videos and titles into the open project. - [Choose the resolution and frame rate](https://nwkglobal.com/help/resolution-and-frame-rate/index.md): In Settings › Project, choose Full HD or 4K and the frame rate. Recording, streaming and NDI follow this choice. - [Get to know Settings and the General tab](https://nwkglobal.com/help/settings-and-general-tab/index.md): Where each setting is in Settings, and how to change the appearance (skin) and automatic recovery in the General tab. ## License and updates Free trial, activation, computers and new versions. - [Start the 7-day free trial](https://nwkglobal.com/help/free-trial/index.md): Open NWK with internet, fill in your name, email and mobile number and type the code that arrives by email. The trial lasts 7 days, with every feature. - [Activate the license with your key](https://nwkglobal.com/help/activate-your-license/index.md): After buying, paste the key in Settings › License and click Activate. The key arrives by email and stays in your account. - [Use the license on another computer](https://nwkglobal.com/help/license-on-another-computer/index.md): Each license works on up to 2 computers. To switch, deactivate it on the old computer or release it in your account at nwkglobal.com/conta. - [Download the license as a PDF](https://nwkglobal.com/help/license-pdf/index.md): In your account at nwkglobal.com/conta, download a PDF with the key, plan and license dates, to keep with your documents. - [NWK needs internet to open](https://nwkglobal.com/help/use-without-internet/index.md): NWK confirms the license over the internet every time it opens. Once open, it doesn't close or lock if the internet drops, and nothing on air is cut. - [Update NWK to a new version](https://nwkglobal.com/help/updates/index.md): NWK tells you when a new version comes out and you choose when to install it. If you don't like something, you can go back to the previous one. - [NWK plans and pricing](https://nwkglobal.com/help/plans-and-pricing/index.md): Monthly or yearly subscription, renewing automatically. At launch, US$ 20 a month or US$ 100 a year for the first 1,000 subscriptions. ## Troubleshooting What to do when something doesn't go as expected. - [The camera or capture card shows no picture](https://nwkglobal.com/help/camera-shows-no-picture/index.md): Check the camera permission and whether the device shows up in the system, then reconnect the input from the thumbnail gear. - [No sound or the meter isn't moving](https://nwkglobal.com/help/no-sound/index.md): Check the thumbnail speaker, ON/MUTE and AFV in the mixer, the microphone permission and whether the audio device is connected. - [The input shows a frame rate warning](https://nwkglobal.com/help/frame-rate-warning/index.md): The fps badge blinks when the input doesn't match the project or when fewer frames arrive. Here's how to fix it. - [The stream destination doesn't connect](https://nwkglobal.com/help/destination-does-not-connect/index.md): Use Check before going live, check the key and the server address, and see whether your upload speed can handle it. - [The internet dropped during the stream](https://nwkglobal.com/help/internet-dropped-during-the-stream/index.md): NWK reconnects each destination by itself. With more than one network on, it switches to another in a few seconds. - [The program closed during the stream](https://nwkglobal.com/help/program-closed-during-the-stream/index.md): The stream and the recording keep going when the window closes. Open NWK again from its icon to get back in control. - [The Mac or Windows won't let NWK open](https://nwkglobal.com/help/security-warning-when-opening/index.md): The first time, the Mac may say it can't verify the developer and Windows may show the blue protection screen. Here's how to allow it. - [Send a report to support](https://nwkglobal.com/help/send-a-diagnostic-report/index.md): In Settings › About, create a report with logs and settings and send it to NWK. You get a reference number for support.